Benefits & Guarantees

Shopping at FloraFlora.com is risk-free. FloraFlora.com guarantees your satisfaction by offering the following benefits on every purchase:

• No Sales Tax
• Satisfaction Guarantee
• Seal of Freshness Guarantee
• 100% Safe Purchase Guarantee

No Sales Tax

Enjoy no sales tax on every order*. FloraFlora pays all applicable sales tax for orders delivered in the United States.

* When required, we collect sales tax. The list of states we are required to collect sales tax for appears on the shopping cart screen and, if applicable, the sales tax amount will be displayed on the Order Confirmation page prior to completing your order.

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Satisfaction Guarantee

We guarantee your satisfaction.

If your order arrived incomplete, incorrect, damaged or in poor condition, please contact FloraFlora customer service within seven days of the delivery and we will replace the item or refund the order.

For information on contacting Customer Service, click here.

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Seal of Freshness Guarantee

FloraFlora offers a Seal of Freshness Guarantee on every purchase. If you receive a flower purchase from FloraFlora and believe the flowers' freshness did not last at least seven days from the delivery date, simply email freshness@floraflora.com and we will credit back 25% of the original purchase amount. This guarantee is subject to change at any time.

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100% Safe Purchase Guarantee

We guarantee that any purchase you make on the FloraFlora.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with FloraFlora.com, you will pay nothing.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, FloraFlora.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the FloraFlora.com website while using FloraFlora.com's secure server. If such an event does occur, you must notify your credit card provider.

The FloraFlora.com servers use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and AOL's browser, so that only FloraFlora.com can read a buyer's personal information.

Shopping online at FloraFlora.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at FloraFlora.com, you will be on your way to appreciating the convenience and security of shopping from home.

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